Refund Policy

Last updated: July 11, 2026

Effective date: July 11, 2026

This Refund Policy explains when and how you can request a refund for Apex Path Pro subscriptions. It is part of our Terms of Service and should be read together with them.

Apex Path is operated by Rafael Badalov, an individual based in the Republic of Azerbaijan ("we", "us", "our"). For questions about a specific charge, contact us at [email protected].

1. Summary

Free plan: always free, no billing, no refunds needed.
Mobile subscriptions (App Store / Google Play): refunds are handled by Apple or Google according to their respective policies. Contact them directly.
Web subscriptions (Paddle): we honor a 14-day money-back guarantee for first-time purchases, and consumer-law rights (including the EU 14-day cooling-off period) always apply where they are stronger than this policy.
Auto-renewals: covered by the same rules as new purchases below.
Cancellations vs. refunds: canceling stops future billing; a refund reverses a past charge. You can do either, both, or neither.

2. Where You Were Billed Determines Where to Ask

Because subscriptions can be purchased through different channels, the correct place to request a refund depends on how you paid.

2.1 Purchased Through Apple App Store (iOS)

Apple manages all subscriptions purchased inside the iOS app. We cannot issue refunds for App Store subscriptions.

To request a refund:

Visit reportaproblem.apple.com and sign in with the Apple ID used for the purchase.
Select the purchase and follow the instructions.

Apple decides refund requests according to its own policies. If your refund is granted, Apple will restore the payment; we will be notified and will adjust your account's Pro status accordingly (typically within 24-48 hours).

2.2 Purchased Through Google Play (Android)

Google Play manages all subscriptions purchased inside the Android app.

To request a refund:

Open the Google Play Store app → Menu → Payments & subscriptions → Budget & order history.
Select the subscription and choose Report a problem → Request a refund.
Alternatively, visit play.google.com/store/account/subscriptions on desktop.

Google will decide within 1-4 business days. If granted, your Pro status will be updated within 24-48 hours.

Note: Google Play offers automatic refunds within 48 hours of purchase in many cases. If the payment was made more than 48 hours ago, contact us directly and we may (at our discretion) issue a goodwill refund on top of Google's process.

2.3 Purchased Through Our Website (Paddle)

Web subscriptions are processed by Paddle (Paddle.com Market Limited, UK), which acts as the Merchant of Record. Paddle handles payment, taxes, invoicing, and refunds.

You can request a refund through us by emailing [email protected] or opening the Paddle customer portal (linked from the Billing page in your account). We will approve or decline according to the rules in Section 3 and forward approved refunds to Paddle for processing.

Approved refunds typically appear on your original payment method within 5-10 business days.

3. When We Grant Refunds (Web / Paddle Subscriptions)

3.1 14-Day Money-Back Guarantee

We offer a full refund on your first paid subscription purchase — monthly or yearly — if you request it within 14 calendar days of the purchase date. No questions asked. This is on top of any statutory consumer-protection rights.

3.2 EU / UK / EEA / Switzerland Cooling-Off Period

If you reside in the European Union, the United Kingdom, the European Economic Area, or Switzerland, you have a statutory right to cancel any distance contract within 14 days of the purchase date and receive a full refund. This right is granted by law and applies regardless of the Section 3.1 guarantee.

To exercise this right, contact us at [email protected] within 14 days of purchase with the subject line "Withdrawal from subscription".

Note: Under EU law, if you begin using digital content or services during the cooling-off period after expressly consenting to immediate access and acknowledging that you lose the right of withdrawal, we may deduct the fair-value equivalent of the service you actually used. In practice, we usually waive this deduction for goodwill.

3.3 Yearly Subscription Auto-Renewal

If your yearly Pro subscription auto-renews and you did not intend to renew, contact us within 14 calendar days of the renewal date and we will refund the renewal charge in full, provided that:

You have used the Service for fewer than 3 hours since the renewal date, or
You have not accessed Pro-gated features since the renewal date.

If you have used the Service beyond that threshold, we may issue a prorated refund at our discretion.

3.4 Monthly Subscription Auto-Renewal

Monthly renewals are generally not refunded because the amount is small and you can cancel to prevent the next renewal at any time. However, if the renewal was unintentional (e.g. you were unable to access your account to cancel), contact us and we will consider a goodwill refund.

3.5 Service Outages

If the Service is unavailable for a continuous period longer than 48 hours due to our fault (excluding scheduled maintenance announced in advance), we will, on request, credit or refund the affected pro-rata portion of your subscription.

3.6 Duplicate Charges or Technical Errors

If you were charged twice for the same period, charged after canceling, or charged in an amount other than what you were shown, contact us immediately. We will investigate and refund duplicate or erroneous charges promptly.

3.7 Discretionary Refunds

Outside the categories above, we may issue refunds on a case-by-case basis at our sole discretion. Reaching out never costs you anything; the worst we can say is no.

4. When We Do Not Grant Refunds

Requests made more than 14 days after the first purchase and not falling under the cooling-off, unintentional-renewal, or outage exceptions above.
Requests after substantial use of the Service (measured by session activity, exercise submissions, and Pro-feature access) unless required by law.
Requests for partial months of a monthly subscription mid-billing-cycle. Cancel to stop the next renewal; you retain access until the end of the current period.
Requests for in-app purchases of crystals or cosmetics that have been consumed or applied in-app. Unused, unconsumed crystal balances may be refunded at our discretion within 14 days.
Requests related to your dissatisfaction with the educational content — we recommend trying the Free plan first to confirm the content matches your expectations.

We reserve the right to decline refund requests that we reasonably believe are fraudulent, abusive, or made in bad faith (for example, repeated pattern of subscribe-then-refund).

5. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. Chargebacks are expensive to us and are often resolvable in less than 24 hours by email.

If you initiate a chargeback without first contacting us:

Your Pro subscription and any associated in-app balances (crystals, cosmetics) may be suspended pending resolution.
Repeated or fraudulent chargebacks may lead to permanent account closure.
We may share information about the chargeback with the payment network or with fraud-prevention providers.

6. How to Request a Refund (Step by Step)

1.Identify where you were billed (Section 2).
2.If via App Store or Google Play — follow the platform's process.
3.If via our website / Paddle — email [email protected] with:

The email address on your Apex Path account
The approximate date of the charge you want refunded
A brief reason (optional but helpful)

1.We will confirm receipt within 2 business days and give a final decision within 5 business days.
2.Approved refunds appear on your original payment method within 5-10 business days.

7. Changes to This Policy

We may update this Refund Policy from time to time. If we tighten a rule in a way that reduces your entitlements, we will announce the change at least 30 days in advance and honor the older policy for any purchase made before the new one takes effect. Loosening a rule (making refunds easier) takes effect immediately.

8. Contact

Refund questions and requests:

[email protected]

Operator:

Rafael Badalov

Republic of Azerbaijan